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Frequently Asked Questions

Answers to the questions our customers ask us most about music equipment and accessories.

We are a music shop based in Nottingham, UK. You are welcome to visit us in store or shop online and we will ship to you.
Yes. We ship nationwide with Royal Mail and DPD. You can choose your preferred service at checkout.
Standard shipping starts at £3.95 and is free on orders over £100. Courier and next-day options are available at checkout.
Yes, we ship worldwide. Postage is calculated at checkout based on destination and weight.
Yes. Select click and collect at checkout and we will email you when your order is ready to collect from our Nottingham store.
Please check our contact page for current opening times. We are open most days including Saturdays.
Orders placed before 1pm ship the same working day. Orders after 1pm ship the next working day.
All items are securely packed with appropriate padding and protection to ensure they arrive in perfect condition.
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay online. Cash and card are accepted in store.
Yes. We use PCI-compliant payment gateways with 3-D Secure. We never store your card details on our servers.
All prices include UK VAT where applicable. A VAT receipt is included with every order.
Yes. You can download a VAT invoice from your account page once the order has been dispatched.
We are looking into finance options. Contact us for larger purchases and we will do our best to help.
Absolutely. Visit our Nottingham store and our staff will be happy to demonstrate any instrument or piece of equipment.
Yes, we offer hire on selected equipment. Contact us for availability and rates.
We stock both new and used instruments and equipment. All used items are tested and described accurately.
Yes. Bring your instrument into the store or email us with details and photos for a valuation. We pay fair market prices.
Yes. Bring your old instrument in and we can put the value towards something new. Contact us to discuss.
You can return unused items in original packaging within 30 days for a full refund. Faulty items are refunded or replaced with free return postage.
Photograph the packaging and item and email us within 7 days. We will arrange a replacement or refund promptly.
If it has not yet been dispatched, yes. Email us with your order number and we will adjust it where possible.
Yes, we offer setup and basic repairs in store. Contact us to book your instrument in.
Yes, we stock a wide range of accessories including strings, leads, cases, stands, straps, pedals, and more.
In many cases yes. Contact us with the item details and we will look into ordering it for you.
Pre-orders are charged at checkout. We ship on or before the release date and will email you with any updates.
Tracked shipping options include a Royal Mail or DPD tracking number emailed when we dispatch your order.
Digital and physical gift cards are available. Ask in store or contact us online.
We aim to be competitive. Send us a link to a UK retailer price and we will do our best to match it.
We sometimes host events and can point you towards local tutors. Sign up to our newsletter to stay informed.
Enter your code on the checkout page before payment. Codes cannot be applied after an order is placed.
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