Terms & Conditions

When placing an order YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Our contact details are as follows:
Trading Address: The Music Inn Instruments Ltd, 28-34 Alfreton Road, Nottingham NG7 3NG

This page contains information on the terms and conditions for purchases from themusicinn.co.uk
Last Updated 30th August 2016

These terms and conditions apply to all purchases of any products from Music Inn. By using our website and/or placing an order with us you agree to be bound by all of these terms, conditions and policies set out below or within our website. Music Inn at its discretion reserves the right to change/modify this website and terms and conditions at any time; see the above date on this page for the last updated date. Therefore please read these terms and conditions each time before placing a purchase order.

Contents of the Terms & Conditions

Definitions
General
Basis of Sale
Price & Payment
Description of Product(s)
Delivery
Acceptance of Product(s)
Cancellations & Returns
Data Protection & Privacy
Security
Liability
Intellectual Property
Law of Contract

1. Definitions

1.1 “Product” means the goods and/or items you have specified.
1.2 “Seller” means themusicinn.co.uk.
1.3 “Us”, “We”, “Our” means themusicinn.co.uk.
1.4 “Buyer” means the person who buys or agrees to buy products from the seller.
1.5 “You”, “Your” means one of our customers, buyers or those viewing our website.
1.6 “Price” means the final cost for the product excluding the delivery charge.
1.7 “Order” refers to your offer, as the buyer, to purchase products from us, whether electronically or via other means.
1.8 “Working Day” means every day of the year except weekends, and English statutory and public holidays.
1.9 “Music Inn” means us as a company called “Music Inn” and any other connected organisation that supplies the goods ordered by you and any successor to its business.
1.10 “Contract” refers to any contract between the buyer and the seller for the sale and purchase of products incorporating these conditions, whether completed electronically through this website or via other means.
1.11 “Music Inn’s Address” refers to the seller’s address: The Music Inn, 28-34 Alfreton Road, Nottingham NG7 3NG.

2. General

2.1 We will not and are not liable for any loss caused to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons out of our control, including but not limited to acts of God, war, civil commotion, accident, strikes, fire, trade disputes, unavailability of ordered products from our supplier for whatever reason including discontinuation of such product lines, import or export restrictions or embargoes, or any other cause not within our reasonable control.
2.2 To the extent permitted by law, we accept no liability for any loss, damage or injury arising as a consequence of the advice provided.
2.3 If any part of these terms and conditions are found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
2.4 We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves, and that all sizes and measurements quoted are approximate.
2.5 These terms and conditions and any contract between us shall be governed by and construed in accordance with English and Welsh law and the English & Welsh Courts shall have jurisdiction over any disputes between us.
2.6 If any event referred to in clause 2.1 continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the contract.
2.7 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing and, in the case of notices to the seller, addressed to the seller at its address, or in the case of notices to the buyer, at the buyer’s address as provided to the seller.
2.8 No responsibility will be accepted for goods used within a contract environment (e.g. public houses, clubs, restaurants, etc.).
2.9 We take no responsibility for printing errors on this website.

3. Basis of Sale

3.1 Subject to the buyer’s right to cancel the Contract (clause 8), the seller shall sell and the buyer shall buy the products in accordance with the confirmation. No contract exists between the buyer and the seller for the sale of any products until the seller has received, processed and confirmed the order and received payment in full (cleared funds). Once the seller does so, there is a legally binding contract between the buyer and the seller.
3.2 The buyer may not assign the contract or any part of it without prior written consent.
3.3 The seller may assign the contract or any part of it to any person, firm or company.
3.4 The description of the goods ordered shall be set out in writing in the confirmation sent from the seller to the buyer.
3.5 Any item that is not the specified product in the product description on the web page, and that appears in any photograph or illustration on the website, will not form part of this contract. Such information is for illustration purposes only.
3.6 When you click “Check Out” on the Shopping Cart page, you offer to buy the goods at the prices indicated including any applicable delivery charges.
3.7 If your order is accepted, you will be notified shortly after you submit your order. We reserve the right to cancel the order as set out in clause 8.7 if any errors are made without our awareness.
3.8 Any acceptance of an order placed from outside the United Kingdom (UK) mainland is not valid.

4. Price & Payment

4.1 The price you pay is the displayed price on this website at the time we receive your order, except where a price typing error has been made by us, in which case you will be given the option of a full refund or price correction.
4.2 All product prices are in £ sterling and include VAT at the current standard rate but exclude delivery charges unless expressly stated.
4.3 If we make an error in the confirmation or in any invoice or receipt, we have the right to correct that error within 30 days of being notified.
4.4 Payment of the price shall be due on the date of the purchase order. The order will not be processed or confirmed without full payment.
4.5 No payment shall be deemed to have been received until the seller has received cleared funds. There will be no delivery until cleared funds have been received.
4.6 Payment can be made by any method specified at checkout. We accept PayPal and most credit and debit cards apart from American Express & Diners Club. We also accept cheque; however, the order will not be processed until we receive cleared funds.
4.7 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. In the event that we are unable to supply the goods, we will inform you as soon as possible and you will be offered a full refund.
4.8 Payment shall be made by the buyer without any deduction to the seller unless the buyer has a valid court order requiring an amount equal to such deduction to be paid by the seller to the buyer.

5. Description of Product(s)

5.1 The description and quantity of the products shall be set out in the seller’s order confirmation.
5.2 We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves, and all measurements are approximate.

6. Delivery

6.1 We shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of goods whatsoever.
6.2 Delivery will be by ourselves, a specialist courier service or standard couriers. We deliver Monday–Friday 8.00am–6.00pm. Out-of-hours and Saturday delivery can be arranged at an extra charge. Dates and times quoted for delivery are approximate only.
6.3 Where an order contains more than one item, all items will be delivered at the same time once all items are available. It is at our discretion to deliver goods in stages if we are waiting for stock.
6.4 There is only one delivery charge per order. You can select your desired delivery service prior to checkout.
6.5 Delivery is only available to UK mainland addresses. For deliveries to Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey & Guernsey, we will deliver to a nominated mainland GB address. Onward shipping from that point is the responsibility of the buyer.
6.6 The products the buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing.
6.7 Goods will be deemed to have been delivered once delivered to the specified address and we will not be liable to you for non-delivery.
6.8 If the buyer or any authorised person is not present to receive the delivery on the agreed date, re-delivery may take place the next day. If not in on re-delivery, we reserve the right to re-charge the buyer the delivery cost up to a maximum of £49.
6.9 If goods ordered are not available or discontinued and we are unable to deliver them within 30 days of the payment date, we shall inform you and you are able to cancel the contract with a full reimbursement.
6.10 Any liability to you for non-delivery of goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or refund.
6.11 The quantity and content of any consignment dispatched is recorded by us and shall be conclusive evidence of what you receive on delivery unless you can provide conclusive evidence to the contrary.
6.12 All goods must be signed for. We accept no responsibility once goods have been signed for at the requested address.
6.13 Deliveries will be made by a single person and delivered to your front door only. For very heavy items our delivery person will require local assistance, or you can select a two-man delivery service.
6.14 Delivery is normally 5–7 working days but for some out-of-stock items it can take longer. You are always entitled to a full refund at any time prior to delivery.

7. Acceptance of Product(s)

7.1 The buyer shall be deemed to have fully accepted the products immediately after delivery to the specified address.
7.2 After acceptance the buyer shall not be entitled to reject products which are not in accordance with the contract.
7.3 Upon delivery and acceptance, if the product appears to be damaged in any way, written notification must be given to us within 2 days of product acceptance. Otherwise the product will be deemed to have been damaged by the buyer and we are not liable.

8. Cancellations & Returns

8.1 The buyer has the right to return the goods within 7 days of delivery, except where a product has been made to order and is without fault.
8.2 The buyer may cancel the order prior to it being dispatched by written notice or email giving details of the products ordered and reason for cancellation. A full refund less any charges will be given within 7 days. Notification by phone is not sufficient.
8.3 Once we have been notified of the return and have received the goods back, we will refund or re-credit the buyer on the original card used for the purchase within 30 days.
8.4 If the buyer wants to cancel the contract after delivery, the products cannot have been used and must be in the exact condition as delivered, including packaging. The buyer is responsible for returning the products at their own cost before a refund is issued. If we have to collect the goods, the buyer will pay the original delivery charge. Products must be returned to the Music Inn address as given in the definitions section.
8.5 We recommend using a recorded-delivery service when returning goods, as we are not responsible for any goods until they have been received back by us.
8.6 Your rights to return goods are protected under the EU Distance Selling Directive.
8.7 We reserve the right to cancel any contract between you and us if we so desire and for whatever reason.

9. Data Protection & Privacy

9.1 We are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We only collect information about you to process your order. We will not email you in the future unless you have given us your consent.
9.2 We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
9.3 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

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